Effective Date: 03/06/2026
MedicoPhysio is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable healthcare confidentiality requirements.
Who We Are
Data Controller:
MedicoPhysio
Address:
The Medical Hub, 22-24 Queens Dr, Wavertree, Liverpool L15 7NE
Email:
abs@medicophysio.co.uk
Telephone:
0151 559 8100
Information We Collect
We may collect and process:
Personal Information
Health Information
Financial Information
Website Information
Why We Process Your Information
We process information to:
Legal Basis for Processing
We rely upon:
Clinical Records
Clinical records are maintained securely and confidentially.
Records may be stored electronically using secure clinical management systems and may include correspondence, treatment notes, reports, and outcome measures.
Sharing Information
We may share information with:
We will not sell your personal information.
Record Retention
Clinical records are retained in accordance with professional guidance and legal requirements.
Typically records will be retained for a minimum of 8 years following discharge, or longer where legally required.
Your Rights
You have the right to:
Security
We use appropriate technical and organisational measures to safeguard personal information.
Contact
For privacy enquiries contact:
abs@medicophysio.co.uk
Last Updated: 03/06/2026
Cookies
Effective Date: 03/06/2026
This website uses cookies to improve user experience and analyse website performance.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use
Essential Cookies
Required for website functionality including:
These cookies cannot be disabled.
Analytics Cookies
Used to understand website performance and visitor behaviour.
Examples include:
These cookies help improve the website.
Marketing Cookies
Where applicable, marketing cookies may be used to measure advertising performance.
Managing Cookies
You can manage cookie preferences through your browser settings.
Disabling cookies may affect website functionality.
Third-Party Services
Third-party services may place cookies on your device when interacting with embedded content or booking systems.
Updates
This policy may be updated periodically.
Last Updated: 03/06/2026
Consent
CONSENT TO ASSESSMENT AND TREATMENT
By attending an appointment at MedicoPhysio, you acknowledge and agree that:
Assessment
I understand that physiotherapy assessment may include:
Treatment
Treatment may include:
Risks
I understand that physiotherapy may occasionally result in:
Questions
I have had the opportunity to ask questions regarding my assessment and treatment.
Voluntary Participation
I understand I may withdraw consent at any time.
Clinical Information
I agree to provide accurate and complete information regarding my health and medical history.
Patient Name: ___________________
Signature: _______________________
Date: ___________________________
Chaperone
CHAPERONE POLICY
At MedicoPhysio we are committed to providing a safe, respectful, and professional clinical environment.
Purpose
A chaperone is an impartial individual who may be present during an examination or treatment session.
Patient Choice
Patients may request a chaperone for any assessment or treatment session.
Where practical, reasonable efforts will be made to accommodate such requests.
Clinician Request
The physiotherapist may also request a chaperone where deemed appropriate.
Intimate Examinations
Where an examination involves sensitive areas of the body, patients will be informed in advance and consent obtained.
Patients may decline any examination or treatment.
Documentation
The presence or absence of a chaperone may be recorded within the clinical record.
Respect and Dignity
All patients will be treated with dignity, privacy, and respect at all times.