For a UK physiotherapy/MSK clinic website, your Terms of Service should be tailored to:
You should also have separate:
Below is a comprehensive draft suitable for a solo MSK physiotherapy practice.
2. PROFESSIONAL REGISTRATION
The Clinic’s physiotherapist(s) are registered with the Health and Care Professions Council (HCPC) and maintain membership with relevant professional bodies including the Chartered Society of Physiotherapy (CSP) where applicable.
Professional services are provided in accordance with applicable professional standards and codes of conduct.
3. WEBSITE INFORMATION
The information provided on this website is intended for general educational and informational purposes only.
Content published on this website:
You should seek professional assessment before acting upon any information contained on this website.
4. EMERGENCY MEDICAL CONDITIONS
The Clinic does not provide emergency medical services.
If you experience:
You should immediately contact emergency services or attend your nearest Accident and Emergency department.
5. APPOINTMENT BOOKINGS
Appointments may be booked:
Appointment requests are not confirmed until acknowledged by the Clinic.
The Clinic reserves the right to refuse bookings where clinically inappropriate or where capacity is unavailable.
6. FEES AND PAYMENT
Fees are displayed on the website and may be amended periodically.
Payment is due at the time of treatment unless otherwise agreed in writing.
Accepted payment methods may include:
Outstanding balances must be settled before further appointments are provided.
The Clinic reserves the right to suspend future appointments where fees remain unpaid.
7. CANCELLATION POLICY
Patients are required to provide a minimum of 24 hours’ notice for cancellations or appointment changes.
Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of up to 100% of the appointment cost.
Failure to attend an appointment without notice (« Did Not Attend » or DNA) may result in the full appointment fee being charged.
The Clinic reserves the right to waive cancellation fees at its discretion.
8. INSURANCE CLAIMS
Patients using private medical insurance remain responsible for ensuring:
Where an insurer declines payment, the patient remains responsible for all outstanding fees.
9. TELEPHONE, EMAIL AND WHATSAPP COMMUNICATION
The Clinic may communicate with patients using:
While reasonable steps are taken to protect confidentiality, electronic communication cannot be guaranteed to be completely secure.
Patients who choose to communicate electronically accept the associated risks.
Clinical advice may not be provided via messaging platforms.
10. TELEHEALTH AND VIDEO CONSULTATIONS
Where remote consultations are offered:
Remote consultations may not be suitable for all conditions.
The physiotherapist reserves the right to recommend face-to-face assessment where clinically necessary.
11. PATIENT RESPONSIBILITIES
Patients agree to:
Failure to disclose relevant information may affect clinical decision-making and treatment outcomes.
12. CONSENT TO ASSESSMENT AND TREATMENT
By attending an appointment, patients consent to appropriate assessment and treatment.
The nature, benefits, risks, and alternatives of proposed treatment will be explained where appropriate.
Patients may withdraw consent at any time.
13. CLINICAL OUTCOMES
While every effort is made to provide evidence-based care, no guarantee can be made regarding treatment outcomes.
Recovery times and clinical responses vary between individuals.
The Clinic does not warrant that treatment will result in complete resolution of symptoms.
14. LIMITATION OF LIABILITY
Nothing in these Terms excludes liability where such exclusion would be unlawful.
To the maximum extent permitted by law, the Clinic shall not be liable for:
The Clinic’s total liability shall be limited to the fees paid for the relevant treatment episode, except where prohibited by law.
15. INTELLECTUAL PROPERTY
All website content including:
remain the property of the Clinic unless otherwise stated.
Content may not be reproduced without prior written permission.
16. THIRD-PARTY LINKS
This website may contain links to external websites.
The Clinic accepts no responsibility for the content, security, or availability of third-party websites.
Accessing third-party websites is at your own risk.
17. DATA PROTECTION
Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Patients are encouraged to review the Privacy Policy available on this website.
18. COMPLAINTS
The Clinic aims to provide high-quality care.
If you are dissatisfied with any aspect of our service, please contact us directly in the first instance.
Formal complaints should be submitted in writing to:
complaints@medicophysio.co.uk
Complaints will be investigated in accordance with the Clinic’s complaints procedure.
19. TERMINATION OF SERVICES
The Clinic reserves the right to discontinue treatment where:
Where appropriate, reasonable notice will be provided.
20. CHANGES TO THESE TERMS
The Clinic may amend these Terms at any time.
Updated Terms will be published on this website and become effective upon publication.
21. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
CONTACT
MedicoPhysio
The medical hub, 22-24 Queens drive, Wavertree, L15 7NE
0151 559 8100
abs@medicophysio.co.uk
www.medicophysio.co.uk
Last Updated: 03/06/2026